At Carlinkit Factory, we want you to be happy with every purchase. If you have any questions about a return, please contact us at service@carlinkitfactory.com.
to return after delivery
warranty against defects
for faults confirmed within 30 days
for listed or confirmed vehicles
1. Your Rights
Our products come with consumer rights under the laws of your country or state that cannot be excluded. This policy does not limit those rights.
This policy applies only to orders placed on carlinkitfactory.com. Orders placed on Amazon, eBay, AliExpress or other platforms must be returned through that platform. We cannot provide returns, refunds or after-sales service for those orders.
2. At a Glance
| Situation | What you get | Return shipping | Fee |
|---|---|---|---|
| Damaged on arrival or wrong item sent | Replacement or full refund | Paid by us | None |
| Not working within 30 days of delivery (a fault, or a problem not solved by troubleshooting) | Repair, replacement or full refund | Paid by us (prepaid label) | None |
| Fault confirmed by our technical team after 30 days, within the 2-year warranty | Repair or replacement | You pay to send it to us; we pay to send it back | None |
| Listed on the product page or confirmed by us in writing as compatible, but still doesn’t work after troubleshooting | Full refund or exchange | Paid by us | None |
| Your car doesn’t meet the product page requirements (e.g. the product needs wired CarPlay but your car only has wireless, or vice versa; or touch control needs a touchscreen but your head unit isn’t one) | Treated as a change-of-mind return | Paid by you | 19% of item price (minimum US$15) |
| Change of mind within 30 days of delivery | Refund or exchange | Paid by you | 19% of item price (minimum US$15) |
| Returned as faulty, but our inspection finds no fault | Treated as a change-of-mind return | Deducted from your refund | None |
| Change of mind before the order ships | Full refund | Not needed | None |
All returns need a Return Merchandise Authorization (RMA) from us before being sent back. Please contact us first. We reply within 1–2 business days, which is usually faster than opening a PayPal or bank dispute.
3. Faulty or Damaged Items
Most connection problems can be fixed remotely in a few minutes, so we usually suggest a quick check first. If you’d rather not troubleshoot, just let us know and we’ll arrange your return straight away.
- Tell us. Please email us your order number and a description of the problem. Attaching a photo or short video helps us find the cause faster.
- Quick troubleshooting (recommended). Many problems are caused by phone or car settings, firmware versions or connection steps, and are solved once these are adjusted. Our technical team can guide you through these checks and may send you a firmware update. This step is optional and does not affect your right to a return.
- Return it if needed. If the problem isn’t solved, or you choose to skip troubleshooting, we’ll email you a free prepaid return label for returns within 30 days of delivery. If a label isn’t available in your area, please send the item with a tracked service and we’ll refund reasonable postage. After 30 days, you pay to send the item to us and we pay to send the repaired or replacement item back to you. If returning the item would be expensive, please contact us before sending it.
Fault confirmed
No fees are charged for faulty items. You’ll get a repair, replacement or refund as set out above.
No fault found
If our inspection confirms the product works normally, we’ll refund the item price minus the return shipping cost. We don’t charge any other fees, and we’ll send you a short video of the test.
4. Vehicle Compatibility
Every product page lists the vehicles it suits, including whether your car needs factory wired or factory wireless CarPlay / Android Auto. Please check this before ordering, or contact us to confirm.
Compatibility guarantee: If your car is on the compatibility list, or we confirmed in writing (by email or live chat) that it is compatible, but the product still doesn’t work after troubleshooting with our technical team, we’ll give you a full refund or exchange and pay the return shipping. You must request this within 30 days of delivery, with all accessories included and no physical damage to the product.
When asking us to confirm compatibility, please send your car’s make, model and year, a photo of your head unit and, if possible, a video of factory CarPlay / Android Auto working. Please keep our written reply.
The guarantee doesn’t apply if your car doesn’t meet the product page requirements, isn’t on the compatibility list and wasn’t confirmed by us, or if the information you provided doesn’t match your car. In those cases, the return is treated as a change of mind.
5. Change-of-Mind Returns
You can return an item within 30 days of delivery if:
- it is resaleable, with no scratches, adhesive residue or installation damage;
- all accessories, manuals and gifts are included, ideally in the original packaging;
- you have an approved RMA.
A restocking fee of 19% of the item price (minimum US$15) applies, and you pay the return shipping. Original shipping charges (including express shipping) and customs duties are non-refundable. Missing accessories or packaging are deducted at retail price.
6. Warranty
Products bought from our store come with a 2-year warranty against defects from the date of delivery, in addition to your consumer rights. The warranty covers faults caused by materials or workmanship under normal use. It doesn’t cover physical or liquid damage, incorrect installation or wiring, modification, unofficial firmware, normal wear and tear, or loss or theft. This warranty is provided by Carlinkit Factory. For warranty claims, email service@carlinkitfactory.com or call +86 199 2533 6694.
7. How to Return
- Request an RMA. Email service@carlinkitfactory.com with the subject “Return Request – [order number]” and the reason for your return.
- Get your return address. We’ll reply within 1–2 business days with your RMA number and return address. Most returns go to our warehouse in China, though we may provide a local address. Please only send your return to the address in your RMA email.
- Pack and ship. Pack the item with all its accessories and include a note with your RMA number and order number. Ship it within 14 days with a tracked service and send us the tracking number.
International returns usually take 10–20 business days. Please declare the parcel as “Returned goods – no commercial value” to avoid import charges. Change-of-mind parcels are your responsibility until they reach us.
8. Refunds & Exchanges
We inspect returns within 3 business days of receiving them, and approved refunds are issued to your original payment method within 7 business days. Your bank or PayPal may take a further 3–10 business days. Refunds are made in USD.
If you’d like to exchange for a different model, let us know when you request your RMA. We’ll send the new item once we’ve received and checked the original, and refund or charge any price difference.
9. Cancellations & Lost Parcels
- Orders can be cancelled free of charge, with a full refund, at any time before they ship. Orders that have shipped can’t be cancelled, but can be returned under this policy.
- If your tracking hasn’t updated for 10 business days, or shows delivered but you haven’t received the parcel, please contact us. If the parcel is confirmed lost, we’ll reship it or refund you in full.
Contact Us
- Email: service@carlinkitfactory.com
- Phone: +86 199 2533 6694
- Support hours: Monday–Friday, 9:00 am–5:00 pm China Standard Time
- Address: No. 279 Chiling Road, Tianxin District, Changsha, Hunan 410111, China
Last updated: October 27, 2026