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After-Sales

ONE TICKET, ONE REPLY

Tell us what's wrong, once.

Fill in your order and the issue you're seeing, attach a photo or short video, and our team replies with a fix — instead of three emails asking what you already told us.

  • <24h
    Typical first reply
  • 2-yr
    Warranty on web orders
  • 30-day
    Return window
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Fastest way to reach us
CALL US
+86 199 2533 6694
EMAIL US
service@carlinkitfactory.com
We reply within 24 hours
* This contact only applies to items purchased from this site. We can't provide after-sale service for orders placed on Amazon or other stores.
e.g. 10482
you@example.com
Max Ultra Al Box Carlinkit Tbox Ultra 3 Carlinkit Tbox Ultra 2 Carlinkit Tbox Ultra Carlinkit Tbox Plus....
e.g. Toyota RAV4 2022
What did you expect to happen, and what happens instead? Include when it started and anything you've alreadytried.
You can upload photos or videos to various cloud storage services, such as Apple Cloud, Google Drive, and Microsoft OneDrive. Please also enable sharing permissions for the links so we can view them. A 10–15 second video of the issue is usually the fastest way for us to identify a fix. If you don't include one, we'll usually need to email you to ask for it — which adds 1–2 days before we can start working on your issue
If our team confirms this is a product fault, we'll cover return shipping and send you a prepaid label as part of our diagnosis — you don't need to request that here. This is only for returns that aren't about a fault, and only within 30 days of delivery.
Since this isn't a fault, return shipping is your responsibility. We'll email the return address once we confirm.
  1. 1.Your order
    Order number & which device
  2. 2.What's happening
    The problem, in your words
  3. 3.Show us
    A photo or video helps us most

After-sales & returns policy

Warranty
Orders placed directly on this website include a 2-year after-sales warranty — longer than the coverage you get buying through a marketplace.
Return window
Returns are accepted within 30 days of delivery, once we've confirmed next steps with you here. We're unable to offer returns after 30 days have passed.
Who pays return shipping
If we confirm a fault, damage, or the wrong item was sent — we cover return shipping. For change-of-mind or compatibility returns, return shipping is your responsibility.
Refund timing
Once we receive and inspect the returned item, refunds go to your original payment method within 7–14 business days.
Website orders only
This policy covers orders placed directly on this website. Items bought via Amazon or another marketplace should be returned through that seller.
Read the full policy →